FAQs
Delivery and shipping
When will my East End Prints order be delivered?
It all depends which country your order is being shipped to. UK deliveries are typically 3 to 5 working days. For full details and current delivery time estimates please head to the East End Prints delivery information page.
How much does East End Prints shipping and delivery cost?
Fees vary depending on which country your order is being shipped to. Please visit the East End Prints delivery page for more details.
Where does East End Prints ship to?
East End Prints delivers products to most countries around the world. For full details please visit the East End Prints delivery page.
I have only received part of my East End Prints order, what do I do?
Did you order a giclee print and a special edition in the same order? If the answer is yes, they will arrive at different times as they are dispatched from different locations. If that isn't the case, please email info@eastendprints.co.uk and we'll investigate for you.
I need my East End Prints items quickly, can I pay for faster delivery?
Our premium quality giclee prints are all made to order and delivered in line with the timings on the East End Prints delivery page. All orders are processed as quickly as possible and our prints are worth the wait, we promise!
Does East End Prints offer click and collect?
We do not offer click and collect, please place your order online and it will be delivered to you as soon as possible. If you live anywhere near our Brick Lane Shop, please contact us or pop in to see what we have in stock!
Can I track my East End Prints order?
We offer a tracked shipping service for all orders except limited editions - you will be updated automatically with the tracking number for your order once it has been shipped. If you need any help, please email info@eastendprints.co.uk.
I need to change my East End Prints order shipping address, what do I do?
Please get in touch with us as soon as possible at info@eastendprints.co.uk. As all of our products are made to order, if your order has already been dispatched we will work with you to come to the best solution we can.
Does East End Prints ship internationally?
Yes we do! Everything is shipped from the UK and we have most of the world covered! For full details please visit the East End Prints delivery page.
Returns and Exchanges
Can I return my East End Prints order?
All items purchased online have a 30 calendar day exchange or return policy. As all of our products are made to order, we cannot cover the shipping costs of the return. If you wish to return an item, please email us at info@eastendprints.co.uk and we’ll advise you on the next steps. We recommend that you use a tracked service for your return as East End Prints cannot be held liable for any returns lost in transit. Full details on the East End Prints returns page.
My East End Prints order is faulty, what do I do?
We try our best to get everything right the first time, but we’re only human and occasionally things do go wrong. If you have received a product you believe is faulty, please contact us at info@eastendprints.co.uk and we will get this resolved for you as quickly as possible. We will not charge you any shipping fees to exchange faulty goods. Occasionally we may ask you to responsibly dispose of a faulty item on our behalf - if you don’t want to do this, we will more than happily organise for you to return it to us. Unfortunately, we cannot offer collections and so all returns need to be taken to your local post office.
How can I cancel my East End Prints order?
If you do need to cancel your East End Prints order please get in touch with us as soon as possible at info@eastendprints.co.uk. If your order has already been dispatched please wait for your parcel to arrive and then follow the East End Prints returns process.
When will I receive my East End Prints refund?
As soon as we receive your item back to our warehouse or shop, we will process your refund. This generally takes up to five working days depending on your card provider.
Can my East End Prints refund be issued to a different payment method?
Refunds can only be issued to your original payment method. If you have any further questions about returns and exchanges, please email info@eastendprints.co.uk.
Can I return my East End Prints order in person to the Brick Lane shop?
Yes, if you'd like to, you can bring your items back to our shop. Please ensure you have proof of purchase and access to your original payment method, for any refunds needed. All products purchased from our Brick Lane shop are eligible for exchange only, these can be exchanged for products of the same value or the original purchase value deducted off products of higher value.
Your Order Details
Can I change my East End Prints order after it is confirmed?
If you need to change any aspect of your order, such as the frame colour or print size, please email us as soon as possible at info@eastendprints.co.uk. We may have to cancel your original order and ask you to place another order with the amended specifications. If your order has already been dispatched we will not be able to process any changes at that stage - please follow the East End Prints returns instructions once you receive your order.
My East End Prints order hasn't completed or appeared in my order history, what should I do?
The most common reason for orders not completing is closing your browser tab before payment has gone through, or an issue with your payment method. Please check your payment account first to ensure payment has not been processed and get in touch with your provider to investigate. If payment has been processed and you have not received an order confirmation, please email info@eastendprints.co.uk and we will check this out. If you completed an order and it hasn’t appeared in your order history, please ensure you are logged into the account the order was placed with. If you checked out as a guest, we cannot merge this order to your account.
I need an invoice for my East End Prints order, where can I find this?
Your confirmation email will serve as an invoice for your order, you can also view this in the order history on your account once you log in. If you need a PDF VAT invoice, please contact us at info@eastendprints.co.uk and we will email this over to you. If you have any further questions about placing your order, please email us at info@eastendprints.co.uk.
Payment and Promotions
What payment options are available at East End Prints?
We accept payment by debit or credit card, PayPal, Apple Pay and Google Pay.
Does East End Prints offer discounts?
At East End Prints our aim is to offer clear, fair and consistent pricing to our customers all year round while always ensuring our community of artists is fully supported with their share of the income we receive for our website sales.
We offer a 10% discount code off your next order when you subscribe to our popular weekly East End Prints email newsletter. We're incredibly proud of our newsletter and hope you enjoy reading the weekly emails as much as we enjoy putting them together.
We are frequently informed by our customers that there are lots of websites offering additional discount codes which are presented as if they are valid for our website and have been successfully used by other customers. These websites will list voucher codes which have never existed in an attempt to either get you to register personal details with them, or claim a referral commission from our website by giving you a link to click.
East End Prints has no affiliation with any voucher code websites and has no association with anything published on these websites in relation to our business.
I have an East End Prints newsletter welcome code, where can I use it?
Please place your order online and enter your code at the checkout, your discount will automatically be applied.
Does East End Prints sell gift vouchers?
Absolutely! Who wouldn’t love the gift of art. Just head to the East End Prints gift certificates page.
I received an East End Prints gift voucher, how do I redeem it?
To redeem an East End Prints gift certificate, simply enter your gift certificate code at the checkout. If the value of your order is less than the value of your gift certificate, register for a free online account on our website before placing your order and you'll be able to use the remaining balance of your gift certificate on a future order.
How long is my East End Prints gift certificate valid for?
East End Prints gift certificates are valid for 12 calendar months from the date of purchase.
Can I redeem my East End Prints gift certificate in your Brick Lane store?
No, our gift certificates are only redeemable online.
Product Information
How long will my East End Prints print last?
Our beautiful giclee prints will retain their beautifully saturated colours for decades, and for significantly longer than cheaper, lower quality prints available elsewhere. We're incredibly proud of our print quality and our customer reviews showing how happy they are!
What print sizes does East End Prints offer?
Our giclee print range is offered by standard in four sizes: A3: 297x420mm A2: 420x594mm A1: 594x841mm and 50x70: 500x700mm. Our limited editions are printed by the artist and dimensions vary by the print, these will be highlighted in the product description.
What framing options does East End Prints offer?
You can order an unframed print or let us do the framing for you! We offer three frame widths online, 15mm, 22mm and 35mm - this is the width of the frame on all sides. Our frames come in three beautiful wood grained finishes - a natural oak, black, and white. You can view the full frame dimensions here on our product details page. Our real wood frames come with acrylic glaze that is optically the same as glass but lighter and more shatterproof for ease of customer handling and increased safety.
How do unframed prints arrive from East End Prints?
Unframed prints will arrive either in a tube or a flat pack envelope. To flatten your print after removing it from its tube we recommend finding a clean flat surface, laying the tissue paper in the packaging down followed by the print, and cover the top with another layer of tissue paper. Use a heavy book to hold down each corner and leave to flatten for 24-48 hours.
Does East End Prints include hanging hardware?
Yes, the hanging fixture on the back of our frames allows you to hang your art with a single screw.
Why does my East End Prints order have another company's name on the packaging?
All of our products are made to order by our production partner. We have been working with them for over ten years and they are a greatly trusted partner of ours.
Art Collections and Artists
Does East End Prints release new artist collections regularly?
Yes we love launching new art and partnering with the very latest and best independent artists worldwide. You can discover our latest launches by visiting our new prints category.
Does East End Prints provide curated collections by theme?
Yes you can browse our website by category, art style, room, colour or by artist. There really is something for everyone. If you'd like any help or advice on which art is right for you, please contact us.
Does East End Prints offer curated art sets?
Yes, we have a number of wall art sets, diptychs and triptychs available on our website. To browse the full collection, head to our Triptychs, Diptychs and Sets page.
Does East End Prints offer style guides or design tips?
You can browse our website by category, art style, room, colour or by artist, with suggestions and recommendations throughout that will help you find the right art for your space. We also regularly update the East End Prints blog. If you'd like any help or advice on which art is right for you, please contact us.
I am an artist. Can I sell my designs on East End Prints?
If you're an amazing independent artist, we'd love to hear more about you and your work! Please email submissions@eastendprints.co.uk and if we see a potential match between you and East End Prints, we'll get back to you to arrange a chat.
Can I upload my artwork to sell on East End Prints?
We are a curated publisher and art trade company which will only take on new artwork which is a good potential fit for our brand and our customers. Please email submissions@eastendprints.co.uk and if we see a potential match between you and East End Prints, we'll get back to you to arrange a chat.
Company and Brand Information
Are East Prints any good?
At East End Prints we're proud to be officially rated 'Excellent' on Trustpilot by our customers with an average rating of 4.8 out of 5. Our customers mean everything to us and poviding the best possible service and highest quality art prints is always our number one priority. You can read verified customer reviews from our customers by heading to the East End Prints reviews page or by visiting the East End Prints company profile on Trustpilot.
What are the company values of East End Prints?
East End Prints is driven by a dedicated, female-led team who are passionate about championing independent artists. Our core values that thread through everything we do are community, creativity, accessibility and sustainability. We think everyone deserves to have the very best art in their lives and homes. East End Prints is all about bringing affordable art to a broad audience and each time you buy one of our prints you are supporting our artists too.
Over the last 15 years we've developed a community of over 200 artists and a catalogue of 4000 fine art quality prints, made to order and available framed or unframed in sizes to suit any space. Igniting creativity and leading the way in sustainable art, we envision a world where every wall tells a unique story, art is accessible to all and our community thrives together.
How long has East End Prints existed?
Our company was founded in 2010 by Helen Edwards and since then we have grown from selling prints at local art fairs and markets to the multichannel publishing, retail and wholesale business that we are today!
Is East End Prints a printing shop/service?
No, we are an art publisher and only print the work of our affiliated artists. Our Brick Lane shop is solely a space to sell art prints, we do not offer any customised printing services.
Trade and Wholesale
Does East End Prints offer wholesale pricing for retailers or interior decorators?
Yes we offer art prints, greetings cards and postcards at wholesale pricing to eligible companies, to find out more and make an enquiry, please visit our trade and wholesale enquiries page.
Can East End Prints fulfil large commercial orders?
We offer a full trade and wholesale service to eligible companies, including large commercial orders. To find out more and make an enquiry, please visit our trade and wholesale enquiries page.
Which retailers currently stock East End Prints?
We are proud to be partnering with a number of retailers worldwide including UK brands such as Dunelm, John Lewis, Marks and Spencer, Next, Oliver Bonas, Anthropologie and many more!.